Simple Secrets of Successful Knowledge Management
A sound knowledge base eliminates the need to rediscover or reformulate knowledge.
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LeAnn Smiles is a product analyst for ServiceDesk Plus at ManageEngine, a division of Zoho Corporation. She writes strategic IT service management related content, which includes blogs and white papers. For more information on ManageEngine, the real-time IT management company, please visit www.manageengine.com. Follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine, and on Twitter @ManageEngine.
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