10 Tips For Taming IT Tickets
Improve your IT help desk significantly with automation and a little smart thinking.
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Shailesh Kumar Davey is the director of engineering at ManageEngine and a co-founder of its parent company, Zoho Corp. He is currently involved in implementation of engineering processes across the organization. Before Zoho and ManageEngine, Davey worked at Tata-IBM on networking related projects. For more information on ManageEngine, the real-time IT management company, please visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.
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